Metolius Tea’s Do-Good Ethos

Redefining Success

At Metolius Tea, we define success as supporting people, respecting the planet, and earning sustainable profits, commonly known as the triple bottom line.

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We support our team by co-creating a kindness-forward culture, prioritizing work-life balance, providing an education stipend, and increasing team benefits, including paid time off, retirement savings, and profit sharing. We support our local community by paying our team members to volunteer in the SMART Reading program.

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We respect the environment through a multitude of small choices, from eco-friendly packaging to sourcing from small organic farms. At great cost to ourselves, we refuse to bottle our chai in plastic.

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We earn sustainable profits by supporting an outstanding product line with smooth operations and attuned customer service.  Through our Tea for Good program, we donate a portion of our profits to children’s education in tea growing regions.

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Our vision is to be the most respected wholesaler and online retailer of hand-crafted teas. To enrich the lives of our farmers, customers, our team, and our communities.

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Our mission is to sell delicious, beautiful teas to our customers and to deliver our promises with precision and warmth.

 

Core Values

INTEGRITY

Ethics. Be courageously truthful and honorable in everything we do, whether or not anyone is watching.

Accountability. Follow through with commitments.

Reciprocity. Win-win relationships or bust.

 

CONNECTION

Respect. The quality of our relationships is the foundation for the quality of our lives.  We maintain great rapport in our wide network of life and business connections, and we maintain strong mutual respect in our inner circles.

Communication.  The quality of our communication reflects all our other values.  We strive to return emails and phone calls at an impressive speed and to collaborate with each other with warmth and positivity. 

Authenticity. We are a distinctly American tea company. We don’t exploit, ape, or exoticize Chinese, Indian, British, or any other cultures.  We are mindful of our language and respectful to the cultures and geographies connected with our ingredients.

 

ITERATION

Creation. We believe in the process of continuous improvement. (creativity is a process of being brave enough to make messes, to clean up the messes, and to begin again)

Curiosity. Approach business, and life in general, willing to stand corrected, to know more, to try a different way.